1 Application of Privacy Statement.

This privacy statement only applies to the HWI website and does not apply to any non HWI websites that you may have linked to the HWI website from, or any websites for which links are on our website.

2 Your privacy is important to HWI.

HWI respects and upholds the confidentiality of information and the privacy of individuals. HWI is committed to ensuring the privacy of personal information you have provided to us. We are bound by the 10 National Privacy Principles, which form part of the Privacy Act 1988 (Commonwealth). Unless we have your direct permission to do otherwise, we will only collect and use your personal information as set out in this privacy policy. Where we, or our documents request personal information, we will state the purposes for its use and to whom it may be disclosed.

We acknowledge that you have the right to control how your personal information is collected and used.

3 Why do we collect Personal Information?

HWI offers various services and products to our customers and also strives to meet the needs of our customers with after sales services and Improved Product Performance.

To do this effectively, we need to collect certain personal information.

4 The personal Information we collect from you.

All personal information we collect from you requires your consent. For example, opening an account, supplying a service, purchase and delivery of products, special offers and after sales services. We may request your consent from time to time to take part in Improved Product Performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the personal information we hold is for establishing and managing our business relationship. Sensitive information is subject to greater restrictions and governed by law.

You have the right to anonymity and do not have to supply us with information, however if you choose not to provide the information we need to fulfil your request for a specific product or service, we may be unable to provide you with that requested product or service.

Within our website, our standard practice is not to monitor any of your browsing activities. Occasionally HWI may collect information from our website to use for overall evaluation of our website. The information collected may include:

• Your server address


• The date and time of your visit


• The pages you accessed and the documents reviewed


• Your domain name


• The type of browser you used


• The previous site that you visited

5 How do we use this information and whom may we disclose it to?

Depending on the product or service you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns.

We may hold personal information for the following purposes:

• Internal accounting and administration


• To supply you with information about your account including regular statements


• Inquiries that require a follow up response


• Enhancing customer service, product options and Improved Product Performance,


• Promotions, competition entry forms, redemption vouchers and special offers where you have voluntarily supplied your personal details


• To administer warranty claims and sales records


• To inform you about updates or changes to the product or service you have acquired


• To provide information about us, our products, services and special offers

Occasionally we require organisations outside HWI to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organisations both inside and outside of Australia deal with personal information according to this policy and comply with the National Privacy Principles.

Personal information that you provide to the website may also be available to third party companies who host or develop our website combined with the management and development of our website. These companies have agreed that they will only use this information for the purpose that it was intended.

6 How we manage your personal information

You may have contact with us personally, by telephone, mail, over the internet or other electronic medium. We take all reasonable steps to keep your personal information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. You have the right to access the personal information you have provided to us. If you require details of your personal information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it.

When your personal information is no longer needed, we will remove any personal identifiers or we will ensure the security destruction of the records.

7 Data security

The HWI website does not provide secure information across the internet.

8 How to contact us if you have a problem or complaint

If you have any queries in relation to this policy or its administration, or if you would like more details of the type of personal information HWI holds, for what purposes, and how we collect, hold, use and disclose that information, please contact us at:

Contact address:

The Privacy Officer
HWI Electrical
Locked Bag 2000
BOTANY NSW 2019

The Privacy Officer
HWI Homewares
PO Box 392
PORT MELBOURNE VIC 3207

Contact telephone number:

The Privacy Officer, HWI Electrical - Customer Service 02 9384-8100

The Privacy Officer, HWI Homewares – Human Resources 03 8698-2800

Privacy Policy ratified by:
Mark Kirkby
Group Managing Director